Frequently Asked Questions
Everything you need to know about our Italian craftsmanship and services.
Where are Pini Parma products manufactured?
All our collections are 100% Made in Italy. We partner with traditional workshops and master tailors across the Italian peninsula to ensure the highest standards of craftsmanship and authenticity.
What are your worldwide shipping options and costs?
We offer express international shipping via DHL. Shipping is complimentary for orders over a certain threshold depending on your region. Delivery typically takes 2-5 business days once the order is processed.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that certain items like altered garments or face masks are final sale.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. As Italian tailoring often features a slim fit, we recommend comparing our measurements to a garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, we also offer installment payment options through services like Klarna.
Do I have to pay customs duties and taxes?
For orders within the European Union, VAT is included and no duties apply. For international orders outside the EU, the customer is responsible for any local import duties and taxes levied by their country's customs authority.